Delivery & Returns

IMPORTANT MESSAGE

ANY ORDERS NEED TO BE PLACED BY FRIDAY 13TH DECEMBER 2024 TO ARRIVE BEFORE CHRISTMAS

WE WILL BE CLOSED FROM 20TH DECEMBER - 2ND JANUARY. NO ORDERS WILL BE DISPATCHED BETWEEN THESE DATES 

We apologise for any inconvinience caused.

Click & Collect

For our local customers or those passing by our Bridport bakery shop are pleased to offer a Click and Collect service. Collection details will be confirmed when your order has been processed and dispatched. Collections need to be made during shop hours, Mon-Fri 9am-3pm. 

Shop Address:

Moores Bridport Shop
St Andrews Well
Bridport
DT6 3BW

International Delivery

We are sorry but we do not currently offer an international delivery service (this includes the Channel Islands & Isle of Man). We are constantly reviewing our offering so please keep an eye on our website for future updates.

Can I alter my order?

Once your order has been confirmed we are unable to add or remove items. We advise you to place a new order. 

Can I cancel my order?

Yes, you can cancel your order provided that we have not processed the order and it has been dispatched for delivery.

Please inform us in writing to shop@mooresbiscuits.co.uk your request to cancel to our team. If you decide to cancel your order and we confirm we can do so, we will reimburse the card that you used to place the order. We will make reimbursements no later than 30 days after we have confirmed your request.

Out of Stock & Substitutes

In the rare event that any items are out of stock at the point of order processing one of our team will contact you to organise a suitable substitute.

From time-to-time packaging designs are updated and may be slightly different from website imagery. In these circumstances, we reserve the right to send you identical products in slightly different packaging to those pictured.

Damages & Issues

We take every effort to ensure that your order is carefully packed to ensure it arrives with you in the best condition.

In the unlikely event that your goods arrive damaged in transit or are not as expected. Please contact us immediately in writing to shop@mooresbiscuits.co.uk stating your order reference and providing evidence of any damage or issues identified. Our team will then assess and make it right where necessary.

Returns

In line with Distance Selling Regulations due to the perishable nature of our products, we are unable to accept general returns or exchanges.

Refunds

Any refunds will be at the full discretion of Moores Biscuits and will be actioned no later than 30 days after confirmation.

Online Shopping Contact Details

If you are having any problems with your online order please email shop@mooresbiscuits.co.uk or call 01308 428526.